This section should help you get connected if you have a
problem. If you can connect, but have a problem accessing a
resource, then have a look at the Remote Workers section of the
Intranet – your question may be answered there.
My Username and password are refused
You are being presented the following message:
Negotiation with gateway Coexis-GW at site
213.123.x.x has failed. Access denied – wrong user name or
password.
Ensure you are entering your username in
lowercase. Follow the instructions in Appendix A for entering
the password.
If you get the password wrong, wait until the tokencode changes,
then retry.
“Gateway not responding”
You are receiving the message:
Gateway not responding, connection failed
This is
caused by a software firewall on the computer preventing access
to the Coexis firewall.
You may also have a 3rd party firewall enabled, these are
sometimes included in virus scanners. Some firewalls allow
certain applications through, if this is an option allow
SR_GUI.exe – this is the VPN application. For troubleshooting
purposes you may want to disable the virus scanner and or
firewall temporarily.
I
can’t access certain resources
Your settings may be out of date:
Click the SecureClient icon (by the clock) and select
settings...
Click Download Updates... button
When I boot my computer I get the
message "VPN-1 SecureClient is not configured properly..."
This happens on some systems, to get around
it change SecureClient interface to 'Extended'.
Click the SecureClient icon (by the clock) and select
settings...
Click on the Advanced tab
Select Extended view and click ok
SecureClient will then be restarted
I’m
connecting through a router and it still won’t work
If you are connecting through a proxy server of router, you
need to ensure you haven't got an IP address in the
192.168.1.x range. You can find this by opening the
Command Prompt and typing ipconifg. If you have you will need to
configure your router to use a different address and assign
different address through DHCP. I'd recommend 172.16.1.1
